Burnout

Here are my thoughts on burnout. Rather than define burnout in terms of the causes (burnout is about stress etc), I think it's better to look at it's effect. For me the effect was simple: I was unable to work. Imagine swimming in molasses - at some point you will simply tire out give up and sink to the bottom. Once you are at the bottom there is no way back out. For me contemplating work was like contemplating trying to swim to the surface in this pool. I became physically exhausted and fell sick.

Burnout is not about absolute workload - there are plenty of times when I have worked an excessive amount and have been completely happy doing so. Burnout is not a binary state, but a landscape of contributing factors forming an overall state of mind where work is not possible. Burnout is a useful handle for a complex story. Some of the things that contribute in my story are:

  • Lack of perceved fairness
  • Lack of goals
  • Boredom with the job
  • Personal life issues
  • Lack of tools
  • Pressure to perform

Lack of perceved fairness

Fairness is relative. If everyone around you is treated like garbage you will be less inclined to feel bad about being treated like garbage. However if you preceve that people are being treated better then you are you start to ask why - regardless of how well you are treated.

Lack of goals

If you have no goals, or if you have goals that you believe are unreachable, you will have no reason to get up in the morning.

Boredom with the job

Sometimes after doing the same thing for years you just get bored of it and want something more.

Personal life issues

Life has a way of throwing random things at you from time to time and this can add stress or reduce energy for whatever reason.

Lack of tools

You have been given a job, but not equipped with adequate tools to get the job done. Your hands are tied.

Pressure to perform

This is not a problem in itself, but if it's there and you are lacking the ability to perform for whatever reason it will make things much worse much faster. Consider pressure to perform combined with perceved unfairness: "why should I work my ass off when I am not treated right?". Or consider pressure to perform combined with lack of goals: "I know I need to do something, but I don't know what to do!!". Pressure to perform can be awesome if everything else is not in a bad state.

Message to management

Apply pressure to perform, but only once you have sorted out everything else first. These things are:

  • Treat people fairly. Treat people just a bit better than what they think they deserve.
  • Give people clear achievable goals. Make sure they agree with those goals. If they do not agree then move them to something else.
  • Identify when people are bored and if they are move them on to something new.
  • You can not fix peoples personal problems, but if you detect that they have them do not apply pressure to perform.
  • Make sure everyone is equipped with the tools they need to do their job. Make sure they have high quality tools.

If it's not possible to do some of these things, for example you have a specific goal and you must have people working on that, then actively and positively try to move them to a different area. It does not need to be a negative thing to move someone on. Even if that means letting them go from the company. If the goals of a company are to extract and burn as much oil as possible and you hire an environmentalist, the fundamental goals of the company and the employee are never going to align. It should not be negative that this is discussed and an arrangement figured out.